{"id":13066,"date":"2025-06-06T08:19:11","date_gmt":"2025-06-06T07:19:11","guid":{"rendered":"https:\/\/www.hotel-turist.hr\/general-information\/"},"modified":"2025-07-15T08:27:19","modified_gmt":"2025-07-15T07:27:19","slug":"general-information","status":"publish","type":"page","link":"https:\/\/www.hotel-turist.hr\/en\/general-information\/","title":{"rendered":"General information"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1752560430742{padding-top: 35px !important;padding-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-start=\"67\" data-end=\"120\"><strong data-start=\"67\" data-end=\"120\">POINT OF SALE INFORMATION \u2013 HOTEL TURIST VARA\u017dDIN<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1752560391550{margin-top: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-start=\"67\" data-end=\"120\"><\/h2>\n<p data-start=\"122\" data-end=\"217\"><strong data-start=\"122\" data-end=\"144\">Full company name:<\/strong><br data-start=\"144\" data-end=\"147\"> TURIST limited liability company for hospitality and trade<\/p>\n<p data-start=\"219\" data-end=\"247\"><strong data-start=\"219\" data-end=\"236\">Registration number:<\/strong><br data-start=\"236\" data-end=\"239\"> 03672751<\/p>\n<p data-start=\"249\" data-end=\"286\"><strong data-start=\"249\" data-end=\"272\">OIB (tax number):<\/strong><br data-start=\"272\" data-end=\"275\"> 21819941955<\/p>\n<p data-start=\"288\" data-end=\"361\"><strong data-start=\"288\" data-end=\"305\">Registration:<\/strong><br data-start=\"305\" data-end=\"308\"> Entered in the court register of the Commercial Court in Vara\u017edin<\/p>\n<p data-start=\"363\" data-end=\"455\"><strong data-start=\"363\" data-end=\"402\">Address of headquarters and point of sale:<\/strong><br data-start=\"402\" data-end=\"405\"> Aleja kralja Zvonimir 1, 42000 Vara\u017edin, Croatia<\/p>\n<p><strong>Persons authorized to represent:<\/strong><br \/> Darko Ki\u0161i\u010dek, director<\/p>\n<p><strong>Share capital:<\/strong><\/p>\n<p>3,702,940 EUR (euros)<\/p>\n<p data-start=\"457\" data-end=\"487\"><strong data-start=\"457\" data-end=\"469\">Phone:<\/strong><br data-start=\"469\" data-end=\"472\"> +385 42 395 395<\/p>\n<p data-start=\"489\" data-end=\"520\"><strong data-start=\"489\" data-end=\"502\">Fax:<\/strong><br data-start=\"502\" data-end=\"505\"> +385 42 215 028<\/p>\n<p data-start=\"522\" data-end=\"589\"><strong data-start=\"522\" data-end=\"540\">Email addresses:<\/strong><br data-start=\"540\" data-end=\"543\"> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"543\" data-end=\"563\">info@hotel-turist.hr<\/a><br data-start=\"563\" data-end=\"566\"> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"566\" data-end=\"589\">sales@hotel-turist.hr<\/a><\/p>\n<p data-start=\"591\" data-end=\"647\"><strong data-start=\"591\" data-end=\"619\">Reception opening hours:<\/strong><br data-start=\"619\" data-end=\"622\"> 00:00 \u2013 24:00 (every day)<\/p>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1752560468919{padding-top: 35px !important;padding-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-start=\"67\" data-end=\"120\"><strong data-start=\"67\" data-end=\"120\">RIGHT AND METHOD OF FILING A COMPLAINT<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1752560657587{margin-top: 35px !important;}&#8221;]<\/p>\n<div class=\"nd_options_container nd_options_padding_0_15 nd_options_box_sizing_border_box nd_options_clearfix\">\n<div id=\"post-13150\" class=\"post-13150 page type-page status-draft hentry\">\n<p data-start=\"256\" data-end=\"638\">In accordance with the provisions of Article 10 of the Consumer Protection Act and Article 10 of the Hospitality Act, <strong data-start=\"363\" data-end=\"409\">TURIST doo for hospitality and trade<\/strong> , Aleja kralja Zvonimira 1, 42000 Vara\u017edin, OIB: 21819941955 (hereinafter: we), as a trader and provider of hospitality services, hereby informs you about the method of submitting a written complaint about the service provided or the goods purchased.  <\/p>\n<h4 data-start=\"640\" data-end=\"682\"><\/h4>\n<h4 data-start=\"640\" data-end=\"682\"><strong data-start=\"645\" data-end=\"682\">You can submit a written complaint:<\/strong><\/h4>\n<ul data-start=\"684\" data-end=\"955\">\n<li data-start=\"684\" data-end=\"781\">\n<p data-start=\"686\" data-end=\"781\"><strong data-start=\"686\" data-end=\"696\">in person<\/strong> at our business premises at Aleja kralja Zvonimira 1, 42000 Vara\u017edin,<\/p>\n<\/li>\n<li data-start=\"782\" data-end=\"888\">\n<p data-start=\"784\" data-end=\"888\"><strong data-start=\"784\" data-end=\"799\">by mail<\/strong> to the address: <br data-start=\"810\" data-end=\"813\"> TOURIST doo <br data-start=\"828\" data-end=\"831\"> King Zvonimir Alley 1 <br data-start=\"857\" data-end=\"860\"> 42000 Vara\u017edin, Croatia<\/p>\n<\/li>\n<li data-start=\"889\" data-end=\"955\">\n<p data-start=\"891\" data-end=\"955\"><strong data-start=\"891\" data-end=\"919\">via email<\/strong> to the address: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"931\" data-end=\"955\">info@hotel-turist.hr<\/a><\/p>\n<\/li>\n<li data-start=\"889\" data-end=\"955\">via the contact form on our website: <a href=\"https:\/\/www.hotel-turist.hr\/kontakt\/\">www.hotel-turist.hr\/kontakt<\/a><\/li>\n<\/ul>\n<p data-start=\"957\" data-end=\"1017\">Please provide the following information in your complaint:<\/p>\n<ul data-start=\"1019\" data-end=\"1305\">\n<li data-start=\"1019\" data-end=\"1036\">\n<p data-start=\"1021\" data-end=\"1036\">first and last name<\/p>\n<\/li>\n<li data-start=\"1037\" data-end=\"1151\">\n<p data-start=\"1039\" data-end=\"1151\">the email address or postal address where you would like to receive confirmation of receipt and a response to the complaint<\/p>\n<\/li>\n<li data-start=\"1152\" data-end=\"1273\">\n<p data-start=\"1154\" data-end=\"1273\">content of the complaint (description of the circumstances for which you are submitting the complaint, the date they occurred, and which service they refer to)<\/p>\n<\/li>\n<li data-start=\"1274\" data-end=\"1305\">\n<p data-start=\"1276\" data-end=\"1305\">date of filing the complaint.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1307\" data-end=\"1522\">We will respond to your complaint within the legal period of 15 days from the date of its receipt, by sending a response to the postal or electronic address you provided in the complaint, or to the address from which it was received.<\/p>\n<\/div>\n<\/div>\n<div id=\"nd_options_footer_4\" class=\"nd_options_section\"><\/div>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1752560519427{padding-top: 35px !important;padding-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-start=\"67\" data-end=\"120\"><strong data-start=\"67\" data-end=\"120\">RIGHT TO RETURN \/ COMPLAINT<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1752560883934{margin-top: 35px !important;}&#8221;]<\/p>\n<div class=\"nd_options_container nd_options_padding_0_15 nd_options_box_sizing_border_box nd_options_clearfix\">\n<div id=\"post-13150\" class=\"post-13150 page type-page status-draft hentry\">\n<p data-start=\"216\" data-end=\"540\">In case of dissatisfaction with the purchased product or the service provided, we kindly ask you to contact our hotel staff as soon as possible so that we can try to find a quick and effective solution on the spot. It is in the guest&#8217;s interest to report any irregularities immediately during their stay, so that they can be corrected immediately. <\/p>\n<p data-start=\"542\" data-end=\"756\">If the complaint cannot be resolved immediately, the guest can request a written confirmation from which it is clear that the service was not provided or was not provided in accordance with the contract. The guest should attach this confirmation to the written complaint. <\/p>\n<p data-start=\"758\" data-end=\"925\"><strong data-start=\"758\" data-end=\"801\">The deadline for submitting a complaint is 8 days<\/strong> from the date of completion of the service. Complaints received after the expiration of the specified deadline <strong data-start=\"891\" data-end=\"924\">will not be taken into consideration<\/strong> . <\/p>\n<p data-start=\"927\" data-end=\"1130\">Hotel Turist Vara\u017edin undertakes to submit a written response to the received complaint within the legal term of 15 days. Only complaints that could not be resolved on the spot will be dealt with. <\/p>\n<p data-start=\"1132\" data-end=\"1359\">During the complaint resolution procedure, the guest waives the right to mediate with third parties, make public appearances or initiate any procedures through the media, as well as file lawsuits until the end of the official procedure.<\/p>\n<p data-start=\"1361\" data-end=\"1577\"><strong data-start=\"1361\" data-end=\"1393\">The highest possible amount of compensation<\/strong> per individual complaint can be the maximum value of the disputed part of the service, while <strong data-start=\"1486\" data-end=\"1577\">complaints for already used services or the entire amount of the arrangement will not be accepted.<\/strong><\/p>\n<p data-start=\"1579\" data-end=\"1737\">In the event of a dispute that cannot be resolved amicably, the jurisdiction of the court with actual jurisdiction in Vara\u017edin is agreed upon. The applicable law is the law of the Republic of Croatia. <\/p>\n<\/div>\n<h3 data-start=\"1744\" data-end=\"1802\"><strong data-start=\"1748\" data-end=\"1802\">Platform for online resolution of consumer disputes<\/strong><\/h3>\n<p data-start=\"1804\" data-end=\"2078\">In accordance with Article 14(1) of Regulation (EU) No 524\/2013, consumers may also submit a complaint via <strong data-start=\"1902\" data-end=\"1967\">the Online Dispute Resolution (ODR) Platform<\/strong> , available at the following link:   <br data-start=\"2001\" data-end=\"2004\"><a class=\"\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\" target=\"_new\" rel=\"noopener\" data-start=\"2004\" data-end=\"2078\">https:\/\/ec.europa.eu\/consumers\/odr\/<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1752562011406{padding-top: 35px !important;padding-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-start=\"67\" data-end=\"120\"><strong data-start=\"67\" data-end=\"120\">PAYMENT METHODS<\/strong><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1752562912121{margin-top: 35px !important;}&#8221;]<\/p>\n<h3><strong>1. Payments from Croatia to the company&#8217;s bank account<\/strong><\/h3>\n<p>Guests from Croatia can make a payment via general payment order or internet banking to the bank account:<\/p>\n<p>TOURIST doo<br \/> Aleja kralja Zvonimir 1, HR-42000 Vara\u017edin, Croatia<br \/> IBAN: <span class=\"text-success\">HR4223600001101790895<\/span><\/p>\n<p>SWIFT CODE: ZABAHR2X<\/p>\n<p>Bank: Zagreba\u010dka Banka dd<\/p>\n<p>Call number: according to offer \/ reservation<\/p>\n<h3><strong>2. By credit card \u2013 online payment<\/strong><\/h3>\n<p>Guests can make payments by credit card through our secure online reservation system. The system uses an SSL certificate and allows card authorization. <\/p>\n<h3><strong>3. By credit card \u2013 offline payment<\/strong><\/h3>\n<p>If you choose to pay offline by card, we will send you an authorization form that you must fill out, sign, and return via email or fax. With this form, you authorize Hotel Turist to charge the agreed amount for your reservation. <\/p>\n<h3><strong>4. Cash payment<\/strong><\/h3>\n<p>Payment for services is also possible in cash at the hotel reception, upon arrival or check-out, depending on the booking conditions.<\/p>\n<div class=\"nd_options_container nd_options_padding_0_15 nd_options_box_sizing_border_box nd_options_clearfix\">\n<div id=\"post-13150\" class=\"post-13150 page type-page status-draft hentry\">\n<div class=\"desc-bottom-galleria\">\n<p>&nbsp;<\/p>\n<\/div>\n<h3 id=\"wspay-oznake\" style=\"text-align: center;\">Monri WSPay<\/h3>\n<p><a title=\"Monri WSpay - Web Secure Payment Gateway\" href=\"http:\/\/www.wspay.info\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.wspay.info\/payment-info\/wsPayWebSecureLogo-118x50-transparent.png\" alt=\"Monri WSpay - Web Secure Payment Gateway\" border=\"0\"><\/a><\/p>\n<h3><\/h3>\n<h3 style=\"text-align: center;\">Payment by Monri WSPay system cards<\/h3>\n<div class=\"logo-list\" style=\"text-align: center;\"><a title=\"Mastercard\u00ae Identity Check\u2122\" href=\"https:\/\/www.wspay.info\/mastercard-securecode.html\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/mastercard-identity-check.png\" alt=\"Mastercard\u00ae Identity Check\u2122\" border=\"0\"><\/a>&nbsp;<a title=\"Visa Secure\" href=\"https:\/\/www.wspay.info\/verified-by-visa.html\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/visa-secure.png\" alt=\"Visa Secure\" border=\"0\"><\/a>&nbsp;<a title=\"American Express\" href=\"http:\/\/www.americanexpress.hr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/AmericanExpress50.jpg\" alt=\"American Express\" border=\"0\"><\/a>&nbsp;<a title=\"Diners Club International\" href=\"http:\/\/www.diners.com.hr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/diners_50.gif\" alt=\"Diners Club International\" border=\"0\"><\/a>&nbsp;<a title=\"Visa\" href=\"http:\/\/www.visa.com.hr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/Visa50.gif\" alt=\"Visa\" border=\"0\"><\/a><\/div>\n<div class=\"logo-list\" style=\"text-align: center;\"><a title=\"MasterCard\" href=\"https:\/\/www.mastercard.com\/hr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/MasterCard50.gif\" alt=\"MasterCard\" border=\"0\"><\/a>&nbsp;<a title=\"Maestro\" href=\"https:\/\/www.mastercard.com\/hr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/maestro50.gif\" alt=\"Maestro\" border=\"0\"><\/a>&nbsp;<a title=\"Discover\" href=\"https:\/\/www.discover.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/discover_50.gif\" alt=\"Discover\" border=\"0\"><\/a>&nbsp;<a title=\"Dinacard\" href=\"http:\/\/www.diners.com.hr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.wspay.info\/payment-info\/dinacard50.png\" alt=\"Dinacard\" border=\"0\"><\/a><\/div>\n<div style=\"text-align: center;\"><\/div>\n<h3><\/h3>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1752564410654{margin-top: 35px !important;}&#8221;]<\/p>\n<div class=\"nd_options_container nd_options_padding_0_15 nd_options_box_sizing_border_box nd_options_clearfix\">\n<div id=\"post-13150\" class=\"post-13150 page type-page status-draft hentry\">\n<h3><\/h3>\n<h3 style=\"text-align: center;\">Additional payment methods<a title=\"Aircash\" href=\"https:\/\/aircash.eu\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.wspay.info\/payment-info\/AircashLogo.png\" alt=\"Aircash\"><\/a>&nbsp;<a title=\"Google Pay\" href=\"https:\/\/pay.google.com\/about\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.wspay.info\/payment-info\/GPay-logo.png\" alt=\"Google Pay\"><\/a>&nbsp;<a title=\"KEKS Pay\" href=\"https:\/\/www.kekspay.hr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.wspay.info\/payment-info\/KeksPayLogo.png\" alt=\"KEKS Pay\"><\/a><\/h3>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css_animation=&#8221;fadeInDown&#8221; 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