General information

POINT OF SALE INFORMATION – HOTEL TURIST VARAŽDIN

Full company name:
TURIST limited liability company for hospitality and trade

Registration number:
03672751

OIB (tax number):
21819941955

Registration:
Entered in the court register of the Commercial Court in Varaždin

Address of headquarters and point of sale:
Aleja kralja Zvonimir 1, 42000 Varaždin, Croatia

Persons authorized to represent:
Darko Kišiček, director

Share capital:

3,702,940 EUR (euros)

Phone:
+385 42 395 395

Fax:
+385 42 215 028

Email addresses:
info@hotel-turist.hr
sales@hotel-turist.hr

Reception opening hours:
00:00 – 24:00 (every day)

RIGHT AND METHOD OF FILING A COMPLAINT

In accordance with the provisions of Article 10 of the Consumer Protection Act and Article 10 of the Hospitality Act, TURIST doo for hospitality and trade , Aleja kralja Zvonimira 1, 42000 Varaždin, OIB: 21819941955 (hereinafter: we), as a trader and provider of hospitality services, hereby informs you about the method of submitting a written complaint about the service provided or the goods purchased.

You can submit a written complaint:

in person at our business premises at Aleja kralja Zvonimira 1, 42000 Varaždin,
by mail to the address:
TOURIST doo
King Zvonimir Alley 1
42000 Varaždin, Croatia
via email to the address: info@hotel-turist.hr
via the contact form on our website: www.hotel-turist.hr/kontakt

Please provide the following information in your complaint:

first and last name
the email address or postal address where you would like to receive confirmation of receipt and a response to the complaint
content of the complaint (description of the circumstances for which you are submitting the complaint, the date they occurred, and which service they refer to)
date of filing the complaint.

We will respond to your complaint within the legal period of 15 days from the date of its receipt, by sending a response to the postal or electronic address you provided in the complaint, or to the address from which it was received.

RIGHT TO RETURN / COMPLAINT

In case of dissatisfaction with the purchased product or the service provided, we kindly ask you to contact our hotel staff as soon as possible so that we can try to find a quick and effective solution on the spot. It is in the guest’s interest to report any irregularities immediately during their stay, so that they can be corrected immediately.

If the complaint cannot be resolved immediately, the guest can request a written confirmation from which it is clear that the service was not provided or was not provided in accordance with the contract. The guest should attach this confirmation to the written complaint.

The deadline for submitting a complaint is 8 days from the date of completion of the service. Complaints received after the expiration of the specified deadline will not be taken into consideration .

Hotel Turist Varaždin undertakes to submit a written response to the received complaint within the legal term of 15 days. Only complaints that could not be resolved on the spot will be dealt with.

During the complaint resolution procedure, the guest waives the right to mediate with third parties, make public appearances or initiate any procedures through the media, as well as file lawsuits until the end of the official procedure.

The highest possible amount of compensation per individual complaint can be the maximum value of the disputed part of the service, while complaints for already used services or the entire amount of the arrangement will not be accepted.

In the event of a dispute that cannot be resolved amicably, the jurisdiction of the court with actual jurisdiction in Varaždin is agreed upon. The applicable law is the law of the Republic of Croatia.

Platform for online resolution of consumer disputes

In accordance with Article 14(1) of Regulation (EU) No 524/2013, consumers may also submit a complaint via the Online Dispute Resolution (ODR) Platform , available at the following link:
https://ec.europa.eu/consumers/odr/

PAYMENT METHODS

1. Payments from Croatia to the company’s bank account

Guests from Croatia can make a payment via general payment order or internet banking to the bank account:

TOURIST doo
Aleja kralja Zvonimir 1, HR-42000 Varaždin, Croatia
IBAN: HR4223600001101790895

SWIFT CODE: ZABAHR2X

Bank: Zagrebačka Banka dd

Call number: according to offer / reservation

2. By credit card – online payment

Guests can make payments by credit card through our secure online reservation system. The system uses an SSL certificate and allows card authorization.

3. By credit card – offline payment

If you choose to pay offline by card, we will send you an authorization form that you must fill out, sign, and return via email or fax. With this form, you authorize Hotel Turist to charge the agreed amount for your reservation.