Online payment security

Description of methods for protecting confidential data

Hotel Turist is committed to protecting the personal data of customers, by collecting only the necessary, basic data about customers/users that are necessary to fulfill our obligations; informing customers about the use of the collected data, regularly giving customers the opportunity to choose how their data is used, including the opportunity to decide whether or not they want their name to be removed from lists used for marketing campaigns. All user data is strictly kept and is only accessible to employees who need this data to perform their job. All employees of Hotel Turist and business partners are responsible for respecting the principles of privacy protection.

Point of sale information – Hotel Turist Varaždin

Full company name:
TURIST limited liability company for hospitality and trade

Registration number:
03672751

OIB (tax number):

21819941955

Persons authorized to represent:
Darko Kišiček, director

Share capital:

3,702,940 EUR (euros)

Registration:
Entered in the court register of the Commercial Court in Varaždin

Address of headquarters and point of sale:
Aleja kralja Zvonimir 1, 42000 Varaždin, Croatia

Phone:
+385 42 395 395

Fax:
+385 42 215 028

Email addresses:
info@hotel-turist.hr
sales@hotel-turist.hr

Reception opening hours:
00:00 – 24:00 (every day)

Statement on the use of Monri WSPay

Hotel Turist uses Monri WSPay for online payments.

Monri WSPay is a secure online payment system, real-time payment, with credit and debit cards and other payment methods. Monri WSPay provides the buyer and the merchant with secure entry and transmission of entered card data, which is confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses a 256-bit SSL certificate and the TLS 1.2 cryptographic protocol as the highest levels of protection for entry and transmission of data.

Statement on the protection of personal data transfer

The protection of personal data is in accordance with the General Data Protection Regulation of the European Parliament and of the Council No. 2016/679-Regulation and the implementation of the General Data Protection Regulation.

Monri WSPay, as the executive of credit card authorization and collection, processes personal data in its capacity as a processor and processes personal data in accordance with the General Data Protection Regulation of the European Parliament and of the Council No. 2016/679 and the strict rules of the PCI DSS L1 regulation on the protection of data entry and transmission.

Personal data used for the purpose of authorization and billing, i.e. to fulfill obligations from the Agreement or based on the Agreement, are considered confidential data.

The following personal data of the customer are required for the execution of the Agreement (authorization and payment):

First and last name
E-mail
Phone
Address
Place
Zip code
State
Card type
Card number
Card validity period
Card CVV code

WSPay does not process or use this personal data except for the purpose of executing the authorization contract and billing.

WSPay guarantees compliance with all conditions set forth in applicable regulations on the protection of personal data for processors of personal data, and in particular, taking all necessary technical, organizational and security measures, which is particularly confirmed by the PCI DSS L1 certificate.

Complaints and dispute resolution

Complaints are received via e-mail or by mail to the company’s address.
Disputes can also be resolved through the Online Dispute Resolution (ORS) Platform:
https://ec.europa.eu/consumers/odr